Do you need to downsize the number of employees working for your company and have decided to get rid of the ones working in the call center? You can actually keep enjoying the benefits of a call center without the need for having employees if you opt for contracting with a live answering service to handle the job. This article covers a portion of the benefits that you can enjoy if you get assistance from a live answering service.
Calls Will Be Answered to Your Specifications
Getting rid of your call center to downsize does not mean that your customers will have to know. When you opt for a live answering service, the customer service representatives will be ordered to answer calls exactly as you please. Each of your customers will be greeted and made aware that they are calling your company. You will also have the option of keeping your same customer service number and simply having the calls routed to the live answering service to make the transition from your having your own call center as smooth as possible.
Customer Services Representatives Will Know Your Products
Before a live answering service allows their customer service representatives to take calls for your company, each of them will be trained about your products. The representatives will have all of the necessary knowledge about the products to answer questions that your customers might have when they call. You will not have to wait a long time for the representatives to learn about your products, as they will have the information available on their computer screens when each call comes in. For instance, some live answering services have a knowledge base available to the customer service representatives that they can view if additional information is needed to better service your customers.
Your Customers Can Call During the Day or Night
Although having 24 hour customer service for your customers can be provided via your own call center if you weren't downsizing, it is an expensive thing to do. A live answering service gives your customers access to ordering your products at all hours of the day and night, and you don't have to worry about paying each representative to provide the service as you would for employees. All you will have to do is pay the contract fee when it is due, and all of the services that you need will be provided. Speak to a live answering service about your customer service needs.Share
24 February 2016
Tax time comes around every single year. Do you file married jointly or separately? Do you claim your property taxes and medical bills? What about a home office and the expenses for it? Were there any changes in tax laws that you should be aware of? My site is filled with advice for small business owners for tax time. You will learn how to get the most from your return and what could trigger an audit or red flag on your tax forms this year. Hopefully, what I have included on my site will help at least a few small business owners get through tax time with less stress.